Return Policy
If you're looking to return or exchange your order for any reason, we're here to help! Please review our return policy below:
Returns: Returns are accepted within 15 days of the tracked delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please allow up to 10 business days for the refund to reflect in your account after approval.
Shipping Costs: Customers are responsible for any additional shipping costs incurred when returning an item. Shipping costs are non-refundable.
Damaged Items: If items are damaged upon delivery, please contact us immediately at dsjwlry@gmail.com so that we can address the issue promptly.
Lost Items: We are not responsible for lost items during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance when returning items.
Exclusions: Certain items may not be eligible for return, such as customized or personalized items, and sale items.
Contact Us: To initiate a return or exchange, please contact us at dsjwlry@gmail.com or use the contact form with your order number and reason for return.
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How long does it take for you to ship orders?
I usually pack and ship orders within 1–3 days. Each order is carefully prepared to ensure it reaches you safely and on time.
Is your jewelry safe to wear in water or during exercise?
Our gold-filled jewelry is durable enough to be worn in water or during exercise. However, we don’t recommend doing the same with gold-plated pieces. To keep your jewelry looking its best, be sure to follow our care instructions.
What’s the difference between gold-plated and gold-filled jewelry?
Gold-filled jewelry is significantly more durable than gold-plated jewelry. It features a thicker layer of gold that is bonded to a base metal core, which helps it resist wear over time with proper care. Unlike gold-plated pieces, gold-filled jewelry is tarnish-resistant, less likely to cause skin irritation, and can be safely worn in water.
How can I tell if the jewelry I’m ordering is gold-filled or gold-plated?
To determine the material of each product, please check the "Material" section provided in the product description.
What’s the best way to care for gold-filled jewelry?
To keep your jewelry looking its best, use a polishing cloth regularly to gently wipe away dirt, sweat, and chemicals. Avoid contact with skincare products, soaps, detergents, and perfumes, as these can impact its durability and appearance. With proper care, your gold-filled pieces will maintain their beauty and quality over time.
What is your policy on returns and exchanges?
Returns are accepted within 15 days of the tracked delivery date for unused items in their original packaging. For more details, please refer to our full return policy.
What’s the best way to reach you?
If you have any questions or need assistance, feel free to contact us at dsjwlry@gmail.com or use the contact form.
Do you ship internationally?
At this time, we only offer shipping within the United States and do not provide international shipping. We apologize for any inconvenience this may cause.