Commonly Asked Questions

How long does it take for you to ship orders?

I usually pack and ship orders within 1–3 days. Each order is carefully prepared to ensure it reaches you safely and on time.

Is your jewelry safe to wear in water or during exercise?

Our gold-filled jewelry is durable enough to be worn in water or during exercise. However, we don’t recommend doing the same with gold-plated pieces. To keep your jewelry looking its best, be sure to follow our care instructions.

What’s the difference between gold-plated and gold-filled jewelry?

Gold-filled jewelry is significantly more durable than gold-plated jewelry. It features a thicker layer of gold that is bonded to a base metal core, which helps it resist wear over time with proper care. Unlike gold-plated pieces, gold-filled jewelry is tarnish-resistant, less likely to cause skin irritation, and can be safely worn in water.

How can I tell if the jewelry I’m ordering is gold-filled or gold-plated?

To determine the material of each product, please check the "Material" section provided in the product description.

What’s the best way to care for gold-filled jewelry?

To keep your jewelry looking its best, use a polishing cloth regularly to gently wipe away dirt, sweat, and chemicals. Avoid contact with skincare products, soaps, detergents, and perfumes, as these can impact its durability and appearance. With proper care, your gold-filled pieces will maintain their beauty and quality over time.

What is your policy on returns and exchanges?

Returns are accepted within 15 days of the tracked delivery date for unused items in their original packaging. For more details, please refer to our full return policy.

What’s the best way to reach you?

If you have any questions or need assistance, feel free to contact us at dsjwlry@gmail.com or use the contact form.

Do you ship internationally?

At this time, we only offer shipping within the United States and do not provide international shipping. We apologize for any inconvenience this may cause.